Frequently Asked Questions

Thank you for your interest in St. Ann’s Community! We know you may have questions; below are answers to some of those most frequently asked.

If you have a question that is not listed here, contacting us is easy:

  • Chat with us using the Live Chat function on the right of your screen.
  • Write to us using the Contact Us form.
  • Call our Admissions Department at (585) 697-6311.

Do you have skilled nursing?

Yes. Skilled nursing is offered at St. Ann’s Home in Irondequoit and at St. Ann’s Care Center on our Webster campus.


Do you have assisted living?

Yes, assisted living is offered at St. Ann’s Community at Cherry Ridge on our Webster campus.


What is the difference between skilled nursing and assisted living?

Skilled nursing means 24-hour monitoring by registered nurses for those that need full-time supervision, often as a result of a chronic condition. Skilled nursing   provides needed support and assistance for all activities of daily living (ADL’s) such as walking, bathing, dressing, eating, and toileting.

Assisted living provides residents with the support they need in those same activities of daily living but does not provide the intensive medical and nursing care required in a skilled nursing setting. Assisted living allows residents to maintain their independence in a supportive and caring community.


How do I know if skilled nursing care is right for my loved one?

Ask yourself these questions:

  • Does your loved one require more care and attention than you can provide?
  • Are daily needs such as eating, bathing, and self-medicating being neglected?
  • Has there been an acute injury or illness that your loved one can’t fully recover from?
  • Are there signs of Alzheimer’s disease or dementia?
  • Is your loved one in danger by living alone?
  • Does your loved one need 24-hour care?

If you answered yes to one or more of these questions, it may be time to consider skilled nursing. For more information, contact our Admissions Department at (585) 697-6311 or [email protected].


What is the difference between Chapel Oaks and Cherry Ridge?

Both are independent living/retirement communities. St. Ann’s Community at Chapel Oaks is located in Irondequoit and offers 1- and 2-bedroom apartments. St. Ann’s Community at Cherry Ridge is located in Webster and offers apartments and cottage homes. The Cherry Ridge campus also offers assisted living, memory care, and skilled nursing.

Can couples live together?

Yes. We provide space for couples to live together throughout the continuum of care, all the way from independent living to skilled nursing care.


What can I bring with me?

When you move in, we want it to feel just like home. We encourage you to bring items that will make you feel comfortable and at home, from a favorite chair to pictures of family.


Does St. Ann’s offer rehab?

Yes. Rehab is offered at the Transitional Care Center on our Irondequoit campus. For information on pre-planning your rehab stay, contact our Admissions Department at (585) 697-6311 or [email protected].


Do I have to be Catholic to live on campus or receive rehabilitation at St. Ann’s?

No, St. Ann’s Community welcomes people of all faiths and backgrounds. We were founded in 1873 by the Sisters of St. Joseph, and we continue to provide a caring, inclusive atmosphere based on Catholic values. We offer Mass six days a week and on-site pastoral care for all of our residents. Please refer to our Pastoral Services page for more information.


What are your visiting hours?

Visitors are allowed at any time. We love having visitors here, and children are more than welcome. We have many beautiful common areas both inside and outside the building to accommodate groups of all sizes. In addition, we have many organized opportunities for families to visit including special occasions, summer barbecues, holidays, and more. Immunized pets are welcome too!


Are there social activities for residents?

Yes! There are social events and activities every day ranging from concerts and fitness classes to shopping excursions and movie nights. Activity calendars for each of our communities can be found on the homepage of our website.


Once my family member is admitted for skilled nursing, are they able to leave for home visits and other events?

Yes. This is our residents’ home and they are free to leave when they wish. As long as the visit is within your doctor’s instructions, is appropriately safe, and the resident is accompanied by a family member or other responsible party, then they are free to come and go.


How can I apply to live at St. Ann’s Community or to get rehab at St. Ann’s?

Online applications are available here. You can also contact our Admissions Department at (585) 697-6311.


Where can I find the Pandemic Influenza Preparedness, Response And Recovery Plan for St. Ann’s Community?  

That plan can be viewed here.


Where can I find daily room rates for skilled nursing, along with other publicly available information? 

Skilled Nursing rates are available here. For additional questions, please use the contact form.


Where can I read St. Ann’s Community’s Non-discrimination policy and Title VI Declination?

It is the policy of St. Ann’s Community to prevent and to eliminate discrimination in all of its operations, programs, services, and activities including all aspects of employment. All departments of St. Ann’s Community will continue to assure that no person shall, on the grounds of race, color, sex, age, disability, national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987, or due to gender identity, marital status, political ideology, religion, sexual orientation, military status or veteran status, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. Furthermore, St. Ann’s Community further assures every effort will be made to ensure nondiscrimination in all of its programs, services, and activities, whether those programs, services, and activities are federally funded or not.

Any questions regarding Title VI, or if you need to file a complaint, please contact Michelle Dwyer, Director of Human Resources:

By mail:
St. Ann’s Community, attn: Michelle Dwyer
1500 Portland Avenue
Rochester, NY 14621

By email: [email protected]

By phone: (585) 697-6395


Translation services available upon request.

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