Visitation Plan and FAQ
Updated November 15, 2021
Skilled Nursing Location and Visitation Status:
St. Ann’s Home/Wegman Care Center (Irondequoit): Visitation is allowed.
St. Ann’s Care Center (Webster): Visitation is allowed.
Assisted Living/Memory Care Location and Visitation Status:
The Glen and Rainier Grove (Webster): Visitation is allowed.
UPDATED VISITATION PER NEW YORK STATE DEPARTMENT OF HEALTH GUIDANCE ISSUED ON NOVEMBER 15, 2021
Per the guidance, the St. Ann’s Community’s Skilled Nursing visitation policies are as follows, effective Monday, November 15, 2021:
Elders will be allowed to leave the building and visit with families outside of our community this year. Again, we ask that you keep your loved one safe by practicing good hand hygiene, masking, and limiting contact. Additionally, we will need time to obtain medications from our pharmacy and, if the elder is not independent, car transfer training must be completed with our physical therapy department. Please submit any requests for taking your loved one out of the building with your nurse manager a minimum of 72 hours ahead of time so that these things can be attended to prior to the scheduled outing. We will do our utmost to ensure that all elders get to spend time with the ones they love.
Frequently Asked Questions: Visitation at St. Ann’s Community
(Skilled and Assisted Living)
Q: Can I visit my loved one more than once per week?
Q: Can more than 2 people visit at one time?
A: Yes. However, visitors must adhere to social distancing; please limit the number of visitors at one time to enable this.
Q: What are the age restrictions for visitation?
A: Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.
Q: Does the visitation guidance apply to residents who are at the end of life?
A: No. For families of residents at the end of life, we will allow more frequent visits and will allow these visits to occur in the resident’s room.
Q: How does traveling outside of New York State affect my ability to visit with my loved one?
A: For the most current guidance on traveling outside of New York State, please visit: https://coronavirus.health.ny.gov/covid-19-travel-advisory.
Q: Do I have to wear personal protective equipment (PPE) during the visit?
A: Yes, per the visitation guidance from the state government, a surgical face mask is required to be worn during your visit.