Visitation Plan and FAQ

Updated November 15, 2021

Skilled Nursing Location and Visitation Status:
St. Ann’s Home/Wegman Care Center (Irondequoit): Visitation is allowed.
St. Ann’s Care Center (Webster): Visitation is allowed.

Assisted Living/Memory Care Location and Visitation Status:
The Glen and Rainier Grove (Webster): Visitation is allowed.


Per the guidance, the St. Ann’s Community’s Skilled Nursing visitation policies are as follows, effective Monday, November 15, 2021:

• Scheduling visits with Elders is no longer required. Visitors may come to St. Ann’s Community seven days a week. 
All visitors will continue to be screened for symptoms and/or potential exposure to COVID-19, as well as have their temperature taken. For the purpose of potential contact tracing, we’ll also need to document the visitor’s name, address, telephone number, email address, and the date and time of the visit.
 All visitors must wear a mask covering their mouth and nose while in common areas. Visitors may remove masks ONLY if they are vaccinated, in a room with an elder that is also vaccinated, and the door is closed. We ask that you be prudent with this practice as cases are on the rise.  Masking is the best way to prevent infection and should be adhered to as much as possible.
• Children above the age of 2 are required to wear a mask in common areas.
• COVID testing is mandated prior to visitation. You will be given a COVID test to self administer when you arrive. Only upon a negative COVID test are you able to visit.
The St. Ann’s Community requests that all visitors be vaccinated against COVID. Vaccination is requested, but not required.
• Visitors must adhere to social distancing; please limit the number of visitors at one time to enable this.
• The recommended time limit for visits is no longer than 2 hours.
• Do not visit if you feel sick. Covid and other respiratory illnesses can elicit minor symptoms in some people but cause devastating illness in our elders.  Please wait to visit until you feel healthy.

Important Update Regarding Elders Leaving the Building:

Elders will be allowed to leave the building and visit with families outside of our community this year.  Again, we ask that you keep your loved one safe by practicing good hand hygiene, masking, and limiting contact.  Additionally, we will need time to obtain medications from our pharmacy and, if the elder is not independent, car transfer training must be completed with our physical therapy department.  Please submit any requests for taking your loved one out of the building with your nurse manager a minimum of 72 hours ahead of time so that these things can be attended to prior to the scheduled outing.  We will do our utmost to ensure that all elders get to spend time with the ones they love.

Frequently Asked Questions: Visitation at St. Ann’s Community

(Skilled and Assisted Living)

Q: Can I visit my loved one more than once per week?
A: Yes

Q: Can more than 2 people visit at one time?
A: Yes. However, visitors must adhere to social distancing; please limit the number of visitors at one time to enable this.

Q: What are the age restrictions for visitation?
A: Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.

Q: Does the visitation guidance apply to residents who are at the end of life?
A: No. For families of residents at the end of life, we will allow more frequent visits and will allow these visits to occur in the resident’s room.

Q: How does traveling outside of New York State affect my ability to visit with my loved one?
A: For the most current guidance on traveling outside of New York State, please visit:

Q: Do I have to wear personal protective equipment (PPE) during the visit?
A: Yes, per the visitation guidance from the state government, a surgical face mask is required to be worn during your visit.

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