Visitation Plan and FAQ

(Skilled and Assisted Living)

Location and Visitation Status:

St. Ann’s Home/Wegman Care Center (Rochester): Visitation pending for 9/11/20

St. Ann’s Care Center (Webster): Visitation pending for 8/26/20

The Glen and Rainier Grove (Webster): Visitation pending for 8/26/20

  • Visitation will be allowed if there is a 28 day period in which the facility has not had a confirmed resident or staff member case of COVID-19
  • Visitation will be in a designated outdoor area, weather permitting
  • Only 10% of the facility’s residents will be allowed to have visitation at any given time
  • Each resident can only have a maximum of 2 visitors at a time
  • Visitors must check-in at the screening desk and must wear a mask
  • Only residents who are on “green” precautions are allowed visitation
  • If visitation does occur indoors, it will not be in the resident room or resident care areas unless it is medically indicated or the elder is at the end of life

To coordinate a visit with a resident:
at St. Ann’s Home, Wegman Care Center, or St. Ann’s Care Center, contact your resident buddy
at The Glen and Rainier Grove, call the assisted living secretary at 585-697-6723

Specific visitation times will be communicated at the time the visit is scheduled


Frequently Asked Questions: Visitation at St. Ann’s Community

(Skilled and Assisted Living)

Q: For purposes of visitation, can the Wegman Care Center be considered separate from St. Ann’s Home?
A: Unfortunately, no. Both buildings are connected and are designated by the state as a single nursing home.

Q: Can I visit my loved one more than once per week?
A: At this time, we are planning on each resident being visited roughly every 10 days. This may change as we begin visitation and have a better understanding of which residents do not want visitors or residents who do not have visits scheduled.

Q: Can more than 2 people visit at one time?
A: No. Per the visitation guidance from the state government, only 2 people are allowed to visit at one time.

Q: Are there social distancing requirements for visits?
A: Yes, visitors must maintain social distancing with residents and other visitors, except when assisting a resident with wheelchair mobility.

Q: What are the age restrictions for visitation?
A: Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.

Q: Does the visitation guidance apply to residents who are at the end of life?
A: No. For families of residents at the end of life, we will allow more frequent visits and will allow these visits to occur in the resident’s room.

Q: Where will resident visits occur?
A: Most visits will occur outside, weather permitting. There may be occasions that visits will be conducted inside, but they will not be in resident care areas or in resident rooms unless the resident is at the end of life or there is a medical reason that the visit needs to be in a resident care area.

Q: How do I schedule a visit with my loved one?
A: All resident visits for St. Ann’s Home and Wegman Care Center are scheduled through the resident buddy. Visits with residents of The Glen and Rainier Grove are scheduled through the assisted living secretary at 585-697-6723. If you don’t know who your buddy is, please contact your social worker.

Q: How will I know when St. Ann’s Community can start visits?
A: Visits will start after 28 days have passed from the last positive case of COVID-19 identified in staff and residents. This date will be posted on the website and will be updated accordingly.

Q: Will Zoom visits and window visits continue?
A: Yes, Zoom visits and window visits will continue until further notice.

Q: Will there be a time limit and specified hours for the visit?
A: Yes, this will be communicated when you schedule your visit.

Q: Do I have to wear personal protective equipment (PPE) during the visit?
A: Yes, per the visitation guidance from the state government, face masks or face coverings will be required through the duration of the visit.

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