St. Ann’s Communities Named Excellence in Action Award Winners

St. Ann’s Community at Chapel Oaks and Cherry Ridge Assisted Living were named winners of the 2016 Excellence in Action Award in recognition of outstanding resident satisfaction. They are among only four senior living facilities in Monroe County to receive the award, presented by National Research Corporation.

The Excellence in Action Award recognizes the highest levels of excellence in skilled nursing, assisted living, and independent living. Organizations are scored based on overall resident satisfaction, with winners scoring in the top 10 percent of qualifying facilities.

“We are proud to have our communities ranked as top performers in the measure of excellence that matters most: resident satisfaction,” said Michael E. McRae, President and CEO of St. Ann’s Community.  “Our staff demonstrate a commitment to quality and deliver person-centered care every day. It is an honor to have that level of commitment rated so highly by those we are privileged to serve.”

“We are proud to have our communities ranked as top performers in the measure of excellence that matters most: resident satisfaction.”
– Michael McRae, President and CEO of St. Ann’s Community


“These organizations have set the bar for other providers with their performance and continued focus on customer experience,” said Rich Kortum, Director of Strategic Partnerships at NRC.  “We’re pleased to honor these top rated organizations with the Excellence in Action Award.”

St. Ann’s Community at Chapel Oaks is an active independent living community located on 14 secluded acres in Irondequoit. Residents enjoy the comforts of home with the luxury of resort living, including chef-prepared meals, a fitness center, spa and full-service salon, 24-hour security, concierge service, and a maintenance-free lifestyle. As part of St. Ann’s continuum of care, residents receive priority access to higher levels of care should they need it.
Cherry Ridge Assisted Living provides residents extra help with the activities of daily life, from bathing, grooming and dressing to assistance with medication, all within the comfort of a private apartment. Located in the heart of Webster, St. Ann’s Community at Cherry Ridge also offers enhanced living, serving residents who need a higher level of care and allowing them to remain in the same setting. Cherry Ridge is one of the only senior living communities in the Rochester area to offer enhanced living.
Both communities achieved the highest satisfaction scores, landing in the top 10 percent of facilities in the My InnerView database, the largest warehouse of long-term and senior living satisfaction metrics in the U.S. More information about the Excellence in Action awards:

About St. Ann’s Community

St. Ann’s Community is Rochester’s leading senior housing and health services provider, with a tradition of quality care for older adults dating back to 1873. St. Ann’s offers a continuum of care that includes independent retirement living, assisted living, skilled nursing, memory care, short-term transitional care, palliative care, and adult day programs. One of the area’s largest employers, St. Ann’s has more than 1,200 employees who are Caring for the Most Important People on Earth.

For more information, call (585) 697-6000 or visit here.

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